Get in touch with Dr. Gaurav Jain for appointments or inquiries about orthopedic services. Contact information and directions provided. ​

Privacy Policy

Ortho-Care | Dr. Gaurav Jain
Effective Date: 15 Aug 2025

At Ortho-Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data you share with us, whether through our clinic, website, or digital platforms.

1. Information We Collect

We may collect the following types of information:

• Personal Details: Name, age, gender, contact number, email address, residential address.

• Medical Information: Patient history, medical records, consultation notes, diagnostic reports, and prescriptions.

• Payment Information: Billing details, transaction records, and payment confirmations (processed securely via third-party providers).

• Digital Data: Website usage, appointment bookings, feedback forms, or WhatsApp/Email communications.
  
  

2. How We Use Your Information

Your information is used strictly for:

• Providing consultations, treatment, and follow-up care.

• Sending appointment confirmations and reminders.

• Generating prescriptions, reports, and medical documentation.

• Processing payments securely.

• Improving our services, patient education, and clinic operations.

• Legal, regulatory, or compliance requirements.
  
  

3. Data Protection and Security

We follow strict measures to protect your data:

• Patient records are stored in secure, encrypted systems.

• Access is restricted to authorized medical staff only.

• Communication is carried out through secure channels (Email, WhatsApp, SMS, etc.).

• We do not sell, trade, or rent patient information to third parties.

• Data shared with payment providers (e.g., Cashfree, Razorpay, Gupshup for WhatsApp reminders) is handled securely and in compliance with their privacy standards.
  
  

4. Sharing of Information

We will only share your personal/medical data in the following cases:

• With your consent, for referrals or second opinions.

• When required by law, court order, or regulatory authority.

• With service providers (e.g., lab testing, digital platforms) strictly to fulfill your healthcare needs.

5. Patient Rights

You have the right to:

• Access your personal and medical records.

• Request corrections to inaccurate information.

• Withdraw consent for digital communications.

• Request deletion of your records (where legally permissible).
  
  

6. Retention of Data

Medical and administrative records are retained for the period required by medical and legal standards. After this period, they are securely deleted.

7. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practice or regulations. Updated versions will be posted on our website.

8. Contact Us

If you have questions or concerns about your privacy, you can contact us:

📍 Ortho-Care Clinic
20 B Sainath Colony, Indore, Madhya Pradesh, India
📞 +91 9111464959
📧 contact@drgauravjain.com
🌐 www.drgauravjain.com